These Terms of Service govern access to and use of RealMailers websites, applications, APIs, integrations, campaign services, and related features provided by Real Mail LLC (“RealMailers,” “we,” “us,” or “our”). “You” means the individual accepting these Terms or the entity on whose behalf that individual is authorized to act.

Last updated: Oct 6, 2026.

By affirmatively accepting these Terms through our acceptance process, you agree to be bound by them. You must be legally able to enter a binding contract. If you act for an entity, you represent that you have authority to bind that entity and authorize the transactions you initiate.

Creating an account through single sign-on does not itself authorize a purchase or campaign. We require acceptance of these Terms before you launch your first campaign or make a payment. Separately authorized, partner-funded automated campaigns are governed by Section 10 and the applicable signed agreement.

Our Privacy Policy describes our handling of personal information. Nothing in these Terms limits rights or duties that cannot lawfully be excluded.

A signed Order Form or other written agreement with RealMailers governs the services it expressly covers. If it conflicts with these Terms, its expressly agreed provisions control for the parties and subject matter covered. An agreement with a partner does not, by itself, authorize that partner to access an individual member’s account or impose undisclosed personal payment obligations on that member.

Accounts use email addresses as unique identifiers. Keep your account and contact details accurate and protect your passwords, sign-in links, API credentials, and connected-account access. Promptly notify support@realmailers.com of suspected unauthorized access. You are responsible for activity you authorize and for complying with reasonable account-security requirements.

An account initiated through an MLS integration remains an individual RealMailers account. Leaving that MLS does not, by itself, terminate your account, although access through the MLS and organization-specific benefits may cease. Contact support if you need to arrange another means of access.

MLS and brokerage administrators do not receive access to your campaigns, recipient lists, QR reports, or account management merely because you joined through their organization. Any such access requires a separate agreement and applicable authorization. This does not prevent processing needed to provide an integration or administering a separately contracted brokerage automation program.

Do not impersonate another person, share access without authorization, or use another person’s payment method without permission.

You are responsible for reviewing your artwork, mailing format, recipient selection, quantity, postage class, destination links, and other campaign settings before checkout. You must have the rights and permissions needed to use all submitted materials and recipient information.

Completing checkout submits your campaign and authorizes its disclosed charge. Payment is collected at checkout for both immediate and scheduled campaigns. Payment for a scheduled campaign does not mean it has already been released to production.

Except for separately authorized, broker-funded automated campaigns, campaign launch and payment require an explicit checkout action by the user. Brokerage funding becoming unavailable does not authorize us to charge an agent personally.

You authorize RealMailers and its fulfillment providers to prepare, print, address, and tender approved mailpieces to the United States Postal Service (“USPS”) on your behalf.

4.1 Immediate campaigns

Immediate campaigns are released to production upon successful payment. You may cancel through the application within 15 minutes after release.

4.2 Scheduled campaigns

Scheduled campaigns are held after checkout and released to production at 11:00 a.m. Eastern Time on the selected production date. You may cancel during the hold period and through 11:15 a.m. Eastern Time on that date. Eastern Time means the local time in New York, including daylight-saving adjustments.

The scheduled date is a production-release date, not a promised delivery date.

4.3 Cancellation requests after the window

After the applicable cancellation window, cancellation is not guaranteed. You may contact support promptly, and we may attempt to stop a campaign if operationally feasible. Contacting support does not itself cancel a campaign or extend its cancellation window. We are not obligated to stop a job already in progress.

4.4 Cancellation remedies

Cancelled user-paid campaigns are credited to the user’s RealMailers account, rather than refunded to the original payment method. Credits are governed by Section 6. We may make an exception at our discretion, and mandatory legal rights remain unaffected.

Partner-funded campaigns may have different hold periods, cancellation rules, or remedies under their applicable signed Order Form. Cancelling a broker-funded campaign does not create a personal account-credit balance for the agent.

Campaign prices shown at checkout govern the order. Unless otherwise disclosed before checkout, the campaign price includes the selected mailpiece’s printing, postage, and included targeting and address-list services. Pro subscription charges are separate.

Future price changes do not change the amount originally paid for a campaign or the launch-time value used to calculate a credit for that campaign. Relaunching a cancelled campaign is a new order at the price disclosed for that checkout, subject to any applicable written partner agreement.

You authorize the charge you approve and must provide valid payment information. We may decline or pause a transaction if payment authorization fails or we reasonably suspect fraud or unauthorized use. Payment disputes do not excuse amounts lawfully owed, but nothing here restricts nonwaivable payment-dispute rights.

Except for the remedies stated in these Terms, a signed agreement, discretionary exceptions, or remedies required by law, payments are nonrefundable.

Credits issued for cancellations or approved claims:

• Do not expire while the account remains open.
• Are nontransferable and cannot be sold, pooled with another account, converted to cash, or redeemed outside RealMailers.
• May be applied only toward launching eligible mailing campaigns, not Pro subscriptions.
• Are forfeited when you request account closure, except where applicable law requires otherwise.

A credit restores spending value; it does not reserve a number of future mailpieces at historical prices. We calculate approved mailpiece credits using the all-in price actually paid for the affected pieces at the original campaign’s launch, not the price in effect when the claim is reviewed.

Brokerage-funded campaign credits are different and are governed by Section 10.

Production, USPS acceptance, and delivery are separate stages. Delivery estimates are estimates, not guarantees. USPS operations, weather, holidays, address conditions, and other circumstances can affect delivery.

RealMailers does not control USPS handling after acceptance into its mailstream. We do not issue credits or refunds for USPS delays, loss, damage, or non-delivery alone, except where required by law. The specific address-return credit policy in Section 9 remains available when its requirements are met.

Postal handoff does not eliminate an otherwise qualifying claim for a RealMailers or fulfillment-provider error under Section 8, or our express commitments concerning QR-code operation.

Mailing does not guarantee a response, lead, sale, or other business outcome.

Notify support@realmailers.com of a claimed printing, rendering, targeting, or other fulfillment error within 30 calendar days after the affected mailpieces were printed. Include the campaign receipt number, a description, and available evidence.

If we accept payment but cannot fulfill a campaign, the default remedy is account credit for the unfulfilled portion, subject to any remedy required by law. For verified errors attributable to RealMailers or its fulfillment providers, the default remedy is account credit equal to the all-in amount paid for affected mailpieces. A confirmed campaign-wide error affecting all pieces qualifies for credit for all affected pieces without a 5% deduction.

Customer-supplied mistakes in artwork, campaign settings, uploaded addresses, or destination URLs are not RealMailers fulfillment errors merely because we reproduce or execute the submitted instructions. This does not excuse an independent error by RealMailers or its providers.

We may request reasonable supporting information to evaluate a claim. We may, at our discretion, refund an approved amount to the original payment method instead of issuing credit. Mandatory remedies remain unaffected. The same mailpiece will not receive duplicate credits under Sections 8 and 9.

9.1 Scope

This policy applies only to campaigns using RealMailers-provided geographic targeting address lists. Customer-uploaded recipient lists are processed as supplied and do not qualify for address-deliverability credits under this section. We make no delivery guarantee for uploaded lists.

A qualifying return must bear one of these return reasons:

• Attempted Not Known (ANK)
• Insufficient Address (IA)
• Illegible (ILL)
• No Such Number (NSN)
• No Such Street (NSS)
• Not Deliverable as Addressed – Unable to Forward (UTF)

Returns for Vacant, Unclaimed, Refused, a full mailbox, or other reasons outside the list above do not count as qualifying address-error returns. These are policy exclusions, not representations that USPS has guaranteed deliverability.

9.2 Calculation

Credits apply only to qualifying returns above the campaign’s 5% allowance. The allowance is 5% of the total number of mailpieces actually mailed in that campaign, rounded to the nearest whole mailpiece. An exact half is rounded upward.

The credited piece count is the number of verified qualifying returns minus that rounded allowance, with a minimum of zero. Excluded returns do not count toward the qualifying-return count. We credit eligible pieces at the full all-in price paid for them when the campaign launched.

This is RealMailers’ contractual credit policy, not a USPS guarantee or a promise that every campaign will achieve a particular delivery rate.

9.3 Claims and evidence

Submit the claim to support@realmailers.com within 45 calendar days after the campaign’s release to production. Provide the campaign receipt number and legible photographs showing the entire backs of the returned cards, including the yellow USPS return labels and addresses.

You may photograph multiple cards together on a flat surface. A high-resolution photograph of a 5-by-5 arrangement is acceptable if every card and return label is legible; individual photographs are not required. We may request clearer photographs or additional information to verify the claim. Each returned piece may be counted only once.

A brokerage may arrange campaigns under a signed Order Form defining triggers, artwork, targeting, funding, hold periods, notifications, and cancellation rules. A properly authorized, broker-funded automated campaign may proceed without the agent completing a separate checkout for each campaign.

Campaign-specific complimentary funding:

• Is assigned only to the campaign for which it was issued.
• Cannot be pooled, transferred, sold, converted to cash, or used for another campaign or Pro.
• Remains available for that campaign while the agent remains affiliated with the funding brokerage, subject to the applicable signed agreement.
• Does not result in brokerage billing until the campaign is released to production and processed.

Cancelling an eligible campaign returns it to draft. Its campaign-specific funding remains attached and may be used when the campaign is resumed and relaunched, provided the agent remains eligible. No personal refund or personal account credit arises from unused complimentary funding.

Agents may opt out of automated campaign launches. Automation stops when an agent becomes disassociated from the brokerage, and unused brokerage campaign funding is forfeited. This does not recall mail already processed or tendered to USPS.

Broker-funded automation may include an advance queue period, such as 48 hours, during which an agent can intervene. Program notifications are sent upon campaign creation and at launch, with a reminder 24 hours before launch when the campaign’s queue period allows. The applicable program governs cancellation availability. Keep your contact details current and check your dashboard; an email being filtered, overlooked, or not received does not itself cancel a campaign.

Brokerage funding does not authorize a charge to an agent’s personal payment method. Any personally funded launch requires the agent’s explicit checkout approval.

11.1 Subscription and trials

Pro is an optional automatically renewing monthly subscription, currently $4.99 per month unless a different offer is expressly disclosed and accepted at enrollment. Mailing charges are separate.

A valid credit card is required to begin Pro, including a free trial. Partner offers may provide different trial lengths. The specific trial end date, recurring price, and billing terms disclosed at enrollment govern your offer.

By expressly enrolling, you authorize the disclosed subscription charges. Unless cancelled before the trial ends, the trial converts automatically to the paid monthly subscription. Paid subscriptions renew and charge the supplied payment method each billing period until cancelled.

11.2 Cancellation

You may cancel through the Manage Subscription page in your dashboard. Cancellation stops future renewal and takes effect at the end of the current paid or trial period. Access continues through that period.

Already commenced and paid subscription periods are not prorated or partially refundable, except where required by law. Personal mailing credits cannot pay subscription charges.

Subscription price changes will be communicated before taking effect, with an opportunity to cancel and any notice, consent, or refund rights required by applicable law.

11.3 Features and reporting

The plan description identifies included features and limits. The RealMailers Canva app does not require Pro. Particular partner access or benefits may be governed by separate arrangements.

An active Pro subscription is required to access QR reports for any previously sent campaign and to download those reports as CSV files. Cancelling Pro does not itself deactivate QR codes on processed cards, and scans continue to be recorded while those codes remain operational, subject to Section 12.

RealMailers-hosted campaign QR codes remain functional for at least one year from the campaign’s release to production, including after Pro cancellation or account deactivation, subject to the exception below. Continued operation beyond that minimum is not guaranteed.

Destination URLs cannot be changed after they are set for the processed campaign. You are responsible for selecting the correct destination and maintaining any destination website you control. Functionality of our redirect does not guarantee availability or content of a third-party destination.

We may immediately suspend or disable a QR code if, in our discretion, its destination is malicious or unlawful, or where required by law.

A scan records interaction with a campaign QR code. Recipient-linked reporting associates that interaction with the mailpiece’s intended recipient record; it does not establish the scanner’s identity, receipt by that individual, or a completed sale. Forwarding, sharing, automated requests, and other circumstances may affect reporting.

The minimum QR-functionality period is not an unlimited promise to retain all historical reporting. Reporting access requires Pro, and retention is addressed in Section 15.

You retain your rights in your artwork, logos, uploaded recipient information, and other materials. You grant RealMailers and its service providers a limited right to store, reproduce, format, transmit, print, and otherwise use those materials as necessary to provide and support your requested services, fulfill orders, handle disputes, and comply with applicable obligations.

You must have the rights needed to submit and use listing photos, MLS data, Canva assets, trademarks, personal information, and other content. Third-party content remains subject to its applicable licenses.

You must not use the services for unlawful, fraudulent, misleading, infringing, threatening, or harassing materials; unlawful discrimination; prohibited postal contents; or malicious destinations. You are responsible for applicable advertising, real estate, fair housing, privacy, and postal requirements. Availability of targeting criteria is not legal advice or a guarantee of lawful targeting.

We may reject, pause, or remove prohibited material and investigate suspected misuse. Our review does not substitute for your obligations or eliminate our own legal responsibilities.

We retain our rights in our software, templates, technology, and licensed data. You receive only the access and use rights needed to use the services as authorized. Do not scrape, resell, circumvent access controls, interfere with the service, or reverse engineer it except to the extent a restriction is prohibited by law.

Voluntary product suggestions may be used to improve our services without compensation. Sending customer materials or support communications does not transfer ownership of them to RealMailers.

RealMailers-provided geographic targeting recipient lists are licensed for use through RealMailers and may not be exported, extracted, or reconstructed for independent use. QR-report CSV downloads available to active Pro subscribers do not grant a separate right to extract or reconstruct the underlying licensed targeting lists.

Property and recipient information may be incomplete, outdated, or inaccurate. Our specific address-credit policy applies where stated; other data accuracy or campaign outcomes are not guaranteed.

Use of connected platforms is subject to their applicable terms and permissions. Authorize only connections you are entitled to use. Integration availability and organization-specific access may change.

Use APIs only through authorized credentials and documented functionality. API access does not grant a right to bypass checkout, funding approval, licensing restrictions, or partner-specific rules.

Account, mailing, and engagement information may include personal information. Our Privacy Policy describes its handling. A postcard’s visibility in transit does not remove applicable privacy obligations.

Protect information you submit and do not include material unsuitable for an exposed postcard. RealMailers will use reasonable safeguards appropriate to the information and services. No system can guarantee absolute security.

Account deactivation disables access; it is not a promise of immediate deletion or irreversible anonymization. Records may remain for service operation, the QR-code commitment, billing, dispute resolution, fraud prevention, and legal obligations. Privacy or deletion requests may be sent to support@realmailers.com and will be handled under applicable law and the Privacy Policy.

RealMailers is not an archival storage service and does not promise indefinite availability of historical campaign records or reports. Records are retained for service, business, and legal purposes, subject to applicable law and the Privacy Policy. You may download available QR reports while eligible under Section 11; this does not permit export of licensed targeting lists.

Contact support@realmailers.com to request account deactivation. Unused personal account credits are forfeited upon user-requested closure as described in Section 6. Account deactivation does not cancel or recall an order already beyond its cancellation window.

Account deactivation is handled manually by support. When requesting it, identify any active subscription, scheduled campaign, or brokerage automation so support can address these items. You can separately cancel Pro through Manage Subscription and cancel eligible campaigns in the application. Do not assume that requesting deactivation has stopped a pending order; obtain confirmation of any cancellation.

We may restrict or suspend access for suspected fraud, unlawful content, security threats, nonpayment, or material breach. Where reasonable and appropriate, we will provide notice and an opportunity to resolve the issue; immediate action may be needed to protect users, third parties, or the service.

Accrued payment obligations, applicable claim procedures, ownership and license restrictions, privacy obligations, dispute provisions, and the express QR commitment survive termination to the extent relevant.

Except for express commitments in these Terms or a signed agreement, and to the extent permitted by law, the services and third-party data are provided as available, without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted service, perfect data accuracy, postal delivery, or business results.

To the extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or lost profits arising from these services.

Nothing excludes liability that cannot lawfully be excluded. The exclusions in this section do not apply to fraud, willful misconduct, or gross negligence. These limitations do not reduce express credit obligations or mandatory remedies.

You will defend and indemnify RealMailers and its personnel against third-party claims to the extent arising from your unlawful campaign content, infringement of third-party rights in materials you supplied, or material misuse of the services in breach of these Terms. This obligation does not apply to the extent the claim results from RealMailers’ own misconduct or breach.

RealMailers will give prompt notice of the claim, provide reasonable cooperation, and permit you to control the defense with qualified counsel. You may not settle a claim in a way that admits fault by, imposes nonmonetary obligations on, or fails to release RealMailers without its consent. Your obligation includes reasonable defense costs and amounts finally awarded or agreed in a settlement you approve. RealMailers may participate in the defense at its own expense.

PLEASE READ THIS SECTION CAREFULLY. IT PROVIDES FOR INDIVIDUAL ARBITRATION OF MOST DISPUTES INSTEAD OF A COURT OR JURY TRIAL AND LIMITS CLASS PROCEEDINGS, TO THE EXTENT PERMITTED BY LAW.

19.1 Governing law

New York law governs these Terms, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs the arbitration agreement. Mandatory protections under applicable law remain unaffected.

19.2 Informal resolution

Before starting arbitration, either party must send the other written notice describing the dispute and requested relief and allow 30 days to attempt resolution. Send notices to Real Mail LLC at support@realmailers.com with the subject “Legal notice.” We will send notices to your account email. This process does not prevent seeking urgent relief or making a timely filing needed to preserve a claim.

19.3 Arbitration

Except for the exceptions below, disputes arising from these Terms or the services will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”). Its applicable Commercial Arbitration Rules govern business disputes; its Consumer Arbitration Rules and consumer protections apply where applicable. Rules and fee schedules are available at adr.org. Fees and their allocation follow the applicable rules and law.

Unless otherwise agreed or required by applicable rules or law, arbitration will take place in New York City. Remote or document-only proceedings may be used as permitted by the applicable rules. An arbitrator may award the relief available for an individual claim under applicable law, including attorneys’ fees where authorized, subject to these Terms’ enforceable provisions. A court with jurisdiction may enter judgment on the award.

19.4 Exceptions and individual proceedings

Either party may bring an eligible individual claim in small claims court. Either party may seek urgent court relief to protect intellectual property or prevent imminent misuse of confidential information. Nothing prevents reports to government agencies or their exercise of lawful authority.

To the extent permitted by law, claims must proceed individually, not as class or representative arbitration proceedings. The arbitrator may grant relief only for the individual party’s claim, except where applicable law requires otherwise. This restriction does not waive a right to seek relief that cannot lawfully be waived. If the restriction on class arbitration is unenforceable, the agreement to arbitrate does not apply to the affected dispute.

19.5 Court proceedings

Questions about whether an arbitration agreement was formed, and the enforceability of the class-arbitration restriction, are for a court. For disputes permitted to proceed in court, the parties consent to state or federal courts in New York City, except for eligible small claims or where applicable law requires another forum. Any waiver of a court or jury trial applies only to disputes validly subject to arbitration.

We may revise these Terms prospectively. We will identify their effective date and provide appropriate advance notice of material changes, except where a shorter period is necessary for legal or security reasons. We will obtain affirmative acceptance where required. Changes will not retroactively alter an accepted campaign’s price or an accrued credit entitlement.

These Terms and applicable signed agreements form the agreement for the covered services. If a provision is unenforceable, the remaining provisions remain effective to the extent permitted by law, subject to the final dispute clause’s specific severability rules. Failure to enforce a provision is not a waiver.

You may not transfer your account or this agreement without our written consent. RealMailers may transfer this agreement in connection with a merger, reorganization, or sale of the business or assets providing these services, provided the successor assumes the applicable obligations. No transfer overrides applicable privacy law, nontransferable data licenses, or mandatory customer rights.

The parties are independent contractors. Partner branding, integration, or membership does not itself create an agency relationship or authority to bind another party.

These Terms do not waive rights that applicable law makes nonwaivable.