Below we have listed some of the most frequently asked questions.
If you don’t find your answer, please leave us an email and we will get back to you.
What is included in the price?
Our pricing is all inclusive, which means that everything from creating a design to having a postcard delivered to the mailboxes is included. The price covers using our templates or uploading your own design, the address list for your campaign, production, First-Class Mail® or standard postage, and delivery to USPS (United States Postal Service).
How long does it take to deliver my mail?
Once you successfully submit a payment, it takes 4 to 6 business days (if First-Class Mail® is chosen) or 7 to 10 business days (if standard postage is chosen) for the mail to arrive in the mailboxes of your recipients. Please be advised that the mail is delivered by the USPS, which may occasionally experience delays due to extreme weather or other conditions. Therefore, RealMailers can make no guarantees or warranties regarding the timeliness of the direct mail delivery or the actual delivery itself.
Can I cancel a mailing after it has been submitted?
To provide the fastest delivery time possible, our automated process prints the postcards immediately after a successful payment. It is very important you take the time to proofread and verify that everything you see in the preview is just the way you want it.
Do you offer a bulk discount?
At RealMailers we strive for full transparency and integrity. Since each mail piece costs us the exact same amount to process, we are not charging our customers more or less based on the quantity. Should we achieve lower costs via growing efficiency and scale, we will make sure to carry these savings over to our customers in the future.
What card stock do you use?
120lb gloss card stock with UV coating on the front.
Can I upload my own address list?
No. However, we are working on adding this feature soon.
What are the requirements for uploading my own designs?
The files need to be in PDF format. The front and the back design need to be in separate files, so two PDFs are required for a single campaign. The design needs to include a 0.25in bleed, so the file dimensions need to be 4.25x6.25 or 6.25x9.25 or 6.25x11.25. Please refer to the following templates: 4x6 front, 4x6 back, 6x9 front, 6x9 back, 6x11 front, 6x11 back.
Still Have Questions?
Use the form below to email us and we will get back to you.